FAQ (Frequently Asked Questions)

Question: Since there are no more updates planned yet for the Presbyterian version of LabOra, how will I be able to use it after the Version 5.0 runs out of the 2008 liturgical year calandar?
Answer: The only part of the program that will not work will be the calendar function. We are writing a "how to" article to explain in simple steps how to use it after that point. This document will be posted here soon.

Question: What are the system requirements to run the Worship & Music Planning Software?
Answer: The program will work on machines running Windows 98 or higher. However, the new Click & Print (tm) feature is only compatible with Microsoft Office 2000 or greater.

Question: Why am I having problems keying in my serial number?
Answer: The serial number fields on the software require the customer to begin typing the serial number in, beginning with USA, one character at a time with no spaces or tabs. The cursor will automatically jump to the proper fields as the characters are typed.

Question: Why does LabOra ask me for my license number every time I open the program?
Answer: It shouldn't. If the License # is typed correctly (please make sure), the next step is to check the properties on the file labsys.sys. If those properties for one reason or another are set to read-only the license # won't stick. The file is located in the folder: C:\Program Files\Duplo Data AS\LabOraWorship\System. Please right click the file and choose Properties on the menu. Uncheck the Read only box ..

Question: Is LabOra available for Apple Macintosh computers?
Answer: LabOra does not run natively on the Mac OS, but you can run LabOra in Microsoft Windows running on an Intel Mac or through an emulator running Microsoft Windows.

Question: How do I get more versions of the Bible?
Answer: More than one version can be installed. Additional versions cost extra and are purchased directly from NavPress Software.

Question: Can LabOra be installed on a network?
Answer: Yes. LabOra can be installed on a network. Each workstation that is accessing the network needs its own licensed copy of LabOra as well as its own serial number. Special pricing is offered for network subscribers.

Question: Is there a help program in LabOra?
Answer: Yes. Press the F1 key and a help menu will appear.

Question: Our "praise band" would like to play some of the hymns in our hymnal but cannot play in many of the keys in which the hymns are written. Is there software that can allow us to transpose this music and print it for our use?
Answer: One way to transpose the hymn is to have a MIDI keyboard and play them as written and import them into LabOra Capella (included in LabOra) -- and use the transpose features.
Be mindful that any arrangements of copyrighted hymns need permissions.

Question: What are the capabilities of LabOra Capella?
Answer: LabOra Capella is a professional score writing software application for the church musician and everybody working with music. Some of the exciting features of LabOra Capella are:
     Unlimited score length
     Unlimited number of instruments
     Any size stave
     Up to 6 voices on each stave
     Effortless transition
     2 Note entry options
          1) Mouse and mouse piano
          2) PC Keyboard

Question: I am having trouble installing the Call to Worship Disk. Can you help?
Answer: If the installation is bungled, it may be wise to uninstall and do a complete reinstallation.
Via the control panel uninstall Call to Worship and LabOra Worship respectively (the uninstallation should not tamper with your personal data, but to play it safe copy the following folders to a different location before you start...
documents/system/templates
documents/system/userdata
Then restart the computer and do the installation over again (the Call to Worship installation does not show a finish button, but the actual installation won't take long).

Question: I noticed that LabOra Worship has a subscription fee. What are the advantages of subscribing to LabOra Worship?
Answer: LabOra Worship is designed to be on a subscription basis only. The following is a list of what you receive with your subscription:
1) All software updates including one major update per year and any smaller ones. These updates also include some resources that are date sensitive such as the lectionary aids. New functionality and resources are added to the software each year.
2) Tech support by phone, and email. We want you to get the most out of the software, and we are here for you.

Question: I am trying to print a score from LabOra, but I’m unable to adjust the font size. Currently it is printing too large. Can you help?
Answer: One solution is to...
1) Go to the Resource Browser (the angel). Go into the hymnal  and go to the hymn number you desire.
2) click "display score"
3) under "edit", click "copy"
4) open a Microsoft Word document
5) Select "paste" from the "edit" menu
6) Right click your mouse over the hymn image, and you get a size editable box (The image file is a tiff file)  you can shrink and enlarge it now with the corner handles of the box.

Question: I am running Windows XP and get an "Unsupported OS" message. What do I do?
Answer: Click "OK" and LabOra will run perfectly. The message is caused because the installer before version 4.7 did not recognize WinXP but there are no known problems with LabOra running on XP. Version 4.7 will not have this problem.

Question: I am running Windows Vista and get an "Unsupported OS" message. What do I do?
Answer: Click "OK" and LabOra will run perfectly. The message is caused because the installer before version 5.0 did not recognize Windows Vista but there are no known problems with LabOra running on Vista. Version 5.0 does not have this problem.